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Terms and Conditions of our Wayoutback
Tour Range
Season 01.04.2017
till 30.03.2018
Season 01.04.2017 till 30.03.2018 is at the bottom of this page
below the 'Devils Marbles photo'
Season 01.04.2018
till 30.03.2019
(All in blue
text)
Dates, itineraries
and prices are valid from 1st April 2018 until 31st March 2019.
All prices are in Australian Dollars and include GST.
All bookings are made with Wayoutback
Australian Safaris Pty Ltd (ABN 63 157 953 369). By booking a tour
with us you agree to have read and accept these Terms and Conditions.
We are pleased to release
our Northern Territory Rates for the 2018/19 season.
2018/2019 for Wayoutback is
not only about focussing on consistency but also continuing to improve
our service to our agents, experiences for our guests and promote
the Northern Territory as a holiday destination of choice to travellers
from all over the world. The Maruku Indigenous Cultural Experience
at Uluru and the Endless Star Dining experience at our private permanent
campsite at Yulara continue to impress all who travel with us and
will remain in the 4WD Red Centre program for the coming season.
Departure days will also remain the same in both the Red Centre
and Top End on all tours and we will be reintroducing the very popular
visit to Oak Valley Aboriginal Community on the final day of the
5 day 4WD Kangaroo Dreaming Safari in the Red Centre. We are also
pleased to introduce a new day tour to the West MacDonnell Ranges
in the Red Centre which is the perfect way for travellers who are
short on time to experience one of the most beautiful parts of Central
Australia.
Product Summary for 2018/19
PRODUCT PRICING
We are pleased to advise there have been no increase in pricing
on our 18/19 product range. We have in fact had price reductions
on our 3 Day 4WD Dragonfly Dreaming Top End Safari in Lodge Accommodation
(WT403AT) during the wet season and our 4 Day 4WD Red Centre Wallaby
Dreaming (W04) and 5 Day Kangaroo Dreaming (W05) in the Red Centre.
NEW FAMILY AND FRIENDS FOUR
OR MORE FARES
Replacing our Family Saver Rates on our 3 Day 4WD Goanna Dreaming
(W03) and 3 Day 4WD Dragonfly Dreaming (WT403) is the Family and
Friends Four or More fares. Available on ALL Camping Safaris 3 days
or more in duration when travelling in a group of 4 or more, guests
can now save 5% off the Retail rates for core Safari products in
the Red Centre and Top End including WD03, WD04, W03, W04, W05,
WT03, WT403, WTA04, WT05 and WTA05. This discount is not available
on any packages, accomodated safaris or our Cicada Dreaming Safari.
The multi tour discount remains for those booking an Open Aged Safari
of 3 days or more duration in the Red Centre and Top End. Discounts
are not available in conjunction with each other or on any other
offer.
DEVELOPMENT OF FACILITIES
IN THE TOP END FOR OUR CLASSIC OPEN AGE 4WD SAFARIS (WT403, WTA04,
WT05, WTA05)
We have continued to invest heavily in upgrading our campsites and
exisiting facilities at all sites to ensure they are the best in
the business. All of the permanent tents at our campsites in the
Top End now have solar lights and fans and we have moved from our
old campsite at Springvale Homestead in Katherine to a brand new
site located on the Gorge Road leading into Nitmiluk. Many of the
tents have also had their roof's and floors replaced to ensure they
are kept in prisitine condition for the coming season. Our lodge
accomodated 3 day 4WD Dragonfly Dreaming and 4 day 4WD Arnhemland
Safaris continue to be a huge hit with those guests wanting slightly
more comfort when travelling in the Top End and are a great choice
for those passengers who are travelling during the Tropical Summer
Season on the Dragonfly Dreaming Safari. The 1 day Gecko Dreaming
Safari ex. Jabiru is in its second year of operation and is perfect
for those self drive clients who are already in Kakadu National
Park and are looking to visit Twin and Jim Jim Falls for the day
FURTHER IMPROVEMENTS TO OUR
RED CENTRE CLASSIC OPEN AGE 4WD SAFARIS (WD02, W03, W04, W05)
We have also increased the quality of all of our campsites used
in our Red Centre program with many undergoing significant refurbishments
and solar lighting being added to all of the tents at each camp.
Our three private permanent campsites located at Kings Creek Station
have all received an additional toilet and shower each and we have
updated our guide training program to include a greater focus on
customer service, local history and Indigenous Culture
INTRODUCTION OF 1 DAY WEST
MACDONNELL RANGES SAFARI IN THE RED CENTRE CLASSIC OPEN AGE 4WD
SAFARI RANGE (W01)
We are introducing a 1 day 4WD West MacDonnell Ranges Safari to
the Red Centre program from 1st October 2017. The tour will depart
Alice Springs 4 x per week on Monday, Wednesday, Friday and Sunday
and gives passengers a great opportunity to experience the mighty
West MacDonnell Ranges for the day. First up we will hike the picturesque
Ghost Gum Walk into the majestic Ormiston Gorge before spending
time relaxing at the stunning Ormiston Waterhole. We pay a visit
to the world heritage listed Ochre Pits, a registered sacred site
before enjoying a picnic lunch and afternoon swim at the spectacular
Ellery Creek Big Hole. Travel is in an air-conditioned 4WD vehicle
with a maximum group size of 16 people.
VISIT TO OAK VALLEY ABORIGINAL
COMMUNITY REINTRODUCED TO THE RED CENTRE 5 DAY KANGAROO DREAMING
(W05) ITINERARY
In addition to the popular Maruku Cultural and Endless Star Dining
Experiences, we are also reintroducing a visit to Oak Valley Aboringinal
community into the 5 day Kangaroo Dreaming itinerary. After exiting
the scenic 4WD track through Owen Springs reserve on the morning
of day five, we will head towards Oak Valley, a small Aboriginal
community located in the rugged James Ranges approximately 100km
South of Alice springs. Established by Robert and Mary LeRossignol
in 1990 in an effort to create a series of self sufficient and sustainable
enterprises, Wayoutback has worked with the community and members
of the Le Rossiggnol family for over fifteen years. With our local
Indigenous host, experience a highly entertaining and informative
experience where you will learn all about the community, its culture
and the connection their people have to the land. Also on show to
the group is a series of Aborigninal rock carvings and paintings
as well as a visit to an ancient fossil field. This experience will
replace time spent previously visiting Rainbow Valley.
NATIONAL PARK ENTRY FEES
REMAIN A LOCAL PAYMENT FOR ALL PRODUCTS
All National Park entry fees are payable with credit card upon reconfirmation
48 hours prior to departure. To reduce problems associated with
booking errors, food allergies and medical conditions not being
advised in advance of travel,A58 can you please ensure you advise
ALL guests to please reconfirm their tours with us 48 hours prior
to departure. **Park entry fee is still included on our Comfort
3 day Eco Adventure (WA03)**
SLEEPING BAG HIRE FEE ON
ADVENTURE SAFARIS (WD03, WD04, WT03) AND ADVENTURE PACKAGE SAFARIS
(WP05, WP06, WP01,WP02)
Our sleeping bag hire fee will remain at $30 for passengers travelling
on one of our Adventure 18-40 recommended Safaris. For passengers
travelling on our Adventure 18-40 recommended package safaris, the
cost for sleeping bag hire is $50 in the 18/19 season. This fee
is payable direct by credit card on reconfirmation with our reservations
team 48 hours prior to departure.
Not Included Adventure
18- 40 recommended and Classic 4WD Open Age Tours
All Safaris operating in the Top End and associated packages attract
a $12.50 Twin Falls shuttle fee (Seasonal) and is payable direct
on day of departure. Items of a personal nature are not included
such as toiletries, towels and torch. Optional camel ride on all
Safaris en route to Uluru are optional and at own expense.
Child Rates
Due to National Park Entry Fees payable direct, no discount applies
for Children
IMPORTANT ARRIVAL/DEPARTURE
INFORMATION FOR ADVENTURE 18 -40
Please refer to rate sheet for start/finish times for all Safaris.
We collect from select flights into Uluru. If commencing your Safari
from Uluru, Flight details must be provided at time of booking please.
Clients joining at Ayers Rock Airport/Outback Pioneer does not include
lunch.
IMPORTANT
All Classic 4WD Open Age Red Centre Safaris conclude in Alice Springs.
Cancellation Policy
100% within 14 days of travel of total price including deposit.,
50% 14-29 days of travel of total price including deposit.
Cancellation by you Due to the
extensive planning and costs associated with touring, the following
cancellation fees will apply in the event you should cancel for
any reason.
Due to the remote places we visit and the adventurous nature of
our tours, we also recommend that you purchase a comprehensive Travel
Insurance policy. We accept no responsibility for lost, stolen or
damaged property.
Cancellation by Wayoutback
Safety is our number one priority and at times Wayoutback may have
to cancel a tour or service. In the event we do have to cancel,
every effort will be made to offer a suitable alternative. If the
alternative is not suitable we will refund your tour price in full.
We reserve the right to cancel a tour, arrange an alternative operator
(if possible) if group numbers are insufficient or combine tours
of differing standards in the event that low numbers are endangering
a scheduled departure being cancelled. In this instance guests
will always be upgraded to a higher standard product. Guests travelling
on a .tour with upgraded guests will not be entitled to refunds
in these instances. WAS reserves the right to have multi-level pricing
on products where it is necessary to ensure guests travel plans
are not disrupted. In circumstances where the cancellation is due
to external factors beyond our control, any potential refund will
be less any unrecoverable cost which we may have incurred.
Black Out Dates
Tours do not depart on 01 January 2019
Our menus are designed for
both carnivores and vegetarians.
If you are have any special dietary needs or allergies, please contact
us to discuss this at time of booking as you may need to provide
your own supplementary food/ snacks depending on your specific dietary
need or allergy. Wayoutback Australian Safaris operates in some
remote parts of Australia where certain foods are not easily available
and therefore cannot accommodate all dietary requests. At times,
produce and products may be substituted as supply dictates and Wayoutback
cannot guarantee the ingredients contained in these alternatives.
Whilst all of our guides are trained in remote touring, they are
not nutritionalists and neither they nor Wayoutback Australian Safaris
can advise of all ingredients contained in each food served on tour
and are not responsible should an allergic reaction occur. If you
have any allergies, please carry the necessary medication. Many
dietary requirements are catered for in our standard menus.
Private Charters and Group
Travel
We are specialists in the Northern Territory and handle many private
charters including family and school groups, incentives and series
Safaris. No group is too large or to small. Please contact our sister
company Walking Country for all your charter and group requirements.
Language Options
All FIT Safaris operate in English only. Foreign language guides
are available for private charters and groups on a request basis.
Our Classic Open Age 4WD Safaris include multi lingual translations
on board our vehicles. These are available in Italian, German and
French.
Reconfirming your tour
We kindly request all guests confirm their departure with our reservations
centre no later than 48 hours prior to departure. This can be done
by phoning 1300 551 510 (Within Australia) or +61 8 8997 0300 (Outside
Australia). Wayoutback Australian Safaris will not be held responsible
for any costs incurred due to changes of pick up details if reconfirmation
is not made. Passengers joining or departing a tour from Ayres Rock
Airport (AYQ) will also need to reconfirm all flight details at
least 48 hours prior to their scheduled departure. It is recommended
that when joining a tour in Ayres Rock that you arrive before 12:30
pm and when departing Ayres Rock your flight be scheduled after
12:30pm. Wayoutback Australian Safaris will not be held responsible
for any delays resulting in a passenger missing tour inclusions
or missing a scheduled flight.
Booking Amendments
Due to the complexity, staff time and communication costs of the
booking process, the following amendment charges will apply; ·
8 + days prior to departure - $50 (including GST) plus any difference
in price between the original booking and the new date/ tour which
is selected.
Changes made within 7 days of the scheduled departure – will incur
full cancellation fees and passengers will be required to pay the
full cost of any new tour which is booked.
What you will need to bring
A torch (flash light), a wide brimmed hat, sunscreen, insect repellent,
fly net (summer), medication (if required), a water bottle (at least
1.5 litres), walking shoes/boots (we do a lot of walking/ climbing),
warm clothing (winter), toiletries, swim wear, towel, camera (plus
extra batteries/ memory cards), Travel Voucher/Ticket and a great
sense of adventure. Passengers are welcome to bring their own beverages
if they wish. Passengers of age reccomended tours will need to provide
their own sleeping bag, or they can be hired for $30.
Things you should know
All of the tours we offer are active participation based. We rely
on the good will and cooperation of all passengers to make them
a success. This includes your assistance in the preparation of meals,
washing up, gathering fire wood and loading/ unloading of the vehicle.
On our open age tours, all camping is in twin share permanent tents
which include beds and mattresses, all linen, pillows and sleeping
bags. Swags are also available for those who wish to sleep under
the stars. Passengers on our 18-40 age recommended tours will need
to bring their own sleeping bag, or hire one for $30. All camping
is in swags (with the exception of some Top End tours). For passengers
wishing to rent a tent there is a $60pp charge and this must be
requested prior to travel. Due to space restrictions on our vehicles,
please limit your luggage to 1 x soft bag of under 20kg. For all
safaris visiting Kakadu National Park luggage is strictly limited
to 10kg. Any additional luggage should be stored at your accommodation,
where possible. For passengers on one way safaris any additional
luggage may be stored in areas that is not readily available during
the safari. Our group sizes vary from a maximum of 16 – 24 passengers
depending on the safari. The maximum group size for each safari
is listed on the itinerary. The is a limit of only 6 passengers
on our ECO Tour
Privacy Policy
Wayoutback Australian Safaris understands the importance of protecting
your privacy. Any information we collect from you may be used for
any purpose associated with delivering our tour products. We may
from time to time have to pass your details onto our agents, service
providers or other suppliers to enable us to deliver our service.
We educate our staff about the requirements of the National Privacy
Principles and the Privacy Act.
Health and Medical Requirements
Due to the vast distances travelled on safari, we may be many hours
from medical facilities. It is the responsibility of you and your
Agent to declare any known medical condition(s) at time of booking.
WAS reserves the right to request additional information and/or
medical clearance (at your own expense) before confirming your reservation.
Upon joining your safari WAS requires you to re-confirm any medical
condition(s) to your guide and enough medication should be carried
for the duration of your safari (cold storage is available). A certain
level of fitness is required for all safaris. To ensure that you
enjoy your time on tour with us, you should be able to walk at least
6km (3.7 miles), unaided, over rough, uneven ground (often in intense
heat) and climb (or descend) steps or steep inclines without hindrance.
If you are unable to meet the required level, you must disclose
this at time of booking. In the interests of health and safety,
WAS reserves the right to refuse travel due to any medical conditions
and/or fitness level which we deem necessary. WAS will not be liable
for any additional expenses or cancellation fees imposed by ourselves
or third parties incurred as a result of refusal to travel due to
non-disclosure. We recommend you discuss any medical or fitness
concerns with our staff prior to booking.
Change of Itinerary
Wayoutback Australian Safaris reserves the right to amend tour times,
itineraries and fares for its products as circumstances, time of
year and operational reasons occur. There will be no refunds in these
circumstances nor for delays incurred due to mechanical failure,
accident, weather or any other unforeseen circumstances. We cannot
guarantee exact pick-up and drop-off times and will accept no responsibility
in the event of cancellation fees from other connecting services.
Individual Aboriginal location visits cannot be guaranteed for cultural
reasons. In the event of a location or host not being available
alternative experiences of a similar nature will first be sought
and failing this, refunds will be offered for this component only.
No compensation will be considered for any additional driving or
time lost due to such changes.
Acceptance of risk
Australia has many dangerous creatures, extreme weather conditions
and often varying terrain. Camping, hiking and passing time outside
may increase your personal risk of exposure to these dangers. Safety
is our number one priority and all of our guides are highly trained
to ensure passenger safety at all times. All passengers participating
in one of our Wayoutback Safaris do so at their own risk and no
responsibility can be accepted by WAS for any loss, injury or accident.
All passengers will be required to sign a Liability Waiver prior
to departure. If you would like a copy of this in advance, please
contact our Sales Centre. The minimum age for children travelling
on our tours is 5 years at the time of travel. All passengers under
the age of 18 must be accompanied by an adult or caregiver at all
times. While all care is taken, the responsibility of children on
tour rests entirely with the parent or caregiver. All passengers,
including children, must wear shoes at all times, use sunblock and
wear hats.
Limitation of Liability
We contract with a network of companies and individuals to assist
in operating our tours. Wayoutback and the booking agent works with
the best operators available but takes no responsibility for any
act of neglect by any operator whose services are used as part of
your trip. Our suppliers make every effort to safeguard clients,
and we and the booking agent cannot be held responsible for personal
injury or sickness to any customer which is beyond our control.
Passengers should note that adventure travel involves a higher than
normal risk and a signed release may be required from all participants
from a number of our activity providers.
Travel Insurance
Travel Insurance is compulsory for all passengers travelling on
our tours. This should be taken out at the time of booking and must
provide cover against personal accident, death, medical expenses
and emergency repatriation with a reccomended minimum coverage of
US$200,000 for each of the catgories of cover. We also strongly
recommend it covers cancellation, curtailment, personal liability
and loss of luggage and personal effects. Each passenger will be
required to show proof of their travel insurance on the first day
of their tour. Passengers who are unable to show their policy documents
will not be able to join the tour without it.
Authority on Tour
We pride ourselves on the very high standard of our guides. Wayoutback
is one of only a few Advanced ECO Accredited tourism operators based
in the Northern Territory. All guides have a sound knowledge of
the local area focusing on its history, Aboriginal culture, geology
and the natural environment. Passengers must abide by the tour guides
instructions and directions at all time, in particular with regard
to actions and behaviour in National Park areas, Aboriginal communities,
areas with elevated hazards or risks and emergency situations. Non-compliance
with any directions from the tour guide or other authority may result
in the passengers being refused onward travel with no right to refund.
All vehicles are fitted with a microphone and WAS will ensure to
the best of its ability to have them all in good working order.
Due to the environment in which we are travelling, heat, humidity
and dust often have an adverse effect on electronics within the
vehicles and as such their use cannot be guaranteed. In such instances
guides will make every effort to ensure commentary of significant
importance is heard by all but no compensation will be due.
Feedback
If you have any feedback regarding your trip please inform you tour
guide at the time so they can try and rectify the issue. If after
this time you still wish to provide us with some feedback, please
put your concerns in writing and send to us by emailing us
Applicable Law
The laws of The Northern Territory, Australia govern these terms
and conditions. Any disputes in connection with a tour or these
terms and conditions must be initiated in the courts of the The
Northern Territory, Australia.
Registered Address
Wayoutback Australian Safaris, 30 Kidman Street, Alice Springs,
NT, 0870, Australia
Season 01.04.2017
till 30.03.2018
Dates, itineraries
and prices are valid from 1st April 2017 until 31st March 2018.
All prices are in Australian Dollars and include GST.
All bookings are made with Wayoutback
Australian Safaris Pty Ltd (ABN 63 157 953 369). By booking a tour
with us you agree to have read and accept these Terms and Conditions.
TOP END OPEN AGE 4WD SAFARIS (WT403, WTA04, WT05, WTA05)
We have continued to increase the quality of all of our campsites
used in our Top End program, with many undergoing significant refurbishments,
and lighting and fans added to many of the camps. We have also continued
to invest heavily in upgrading our fleet of vehicles to ensure they
are the best in the business. To keep improving the experiences
that we offer, all of our Open Age 4WD programs in the Top End will
have new and improved menus introduced as of 1st April 2017. After
the continued success of our accomodated 3 day 4WD Dragonfly Dreaming
Safari, we have now introduced an accomodated option on the 4 day
Arnhem Land Dreaming Safari for the 17/18 program. Also introduced
into the program is the new 1 day Gecko Dreaming Twin and Jim Jim
Falls tour ex. Jabiru. This tour is perfect for those self drive
clients who are already in Kakadu National Park and are lookin
RED CENTRE 4WD OPEN AGE SAFARIS INDIGENOUS CULTURAL EXPERIENCE
(WD02, W03, W04, W05)
We are pleased to announce the introduction of the Indigenous Maruku
Cultural experience to all of our Red Centre 4WD Open Age Safaris
program in the 17/18 season. Maruku is owned and operated by the
Anangu people and will provide our clients with a once in a lifetime,
authentic Indigenous cultural experience. Over 90 minutes guests
will participate in a walk to Mutitj who will tell the stories of
this unique landscape and explaining the connection between the
art, the culture and the connection to the land. Followed by a hands-
on dot painting session, this experience will g Anangu culture.
RED CENTRE OPEN AGE SAFARIS ENDLESS STAR DINING EXPERIENCE (WD02,
W03, W04, W05)
Adding further value to all of our 4WD Open Age Safaris in the Red
Centre, we are also very excited to advise the inclusion of our
"Endless Star" dining experience at our Uluru campsite. This is
a delicious evening meal under the stars lit by candlelight and
topped off with wine, which provides the group with the perfect
opportunity to bond and enjoy the company of their fellow travellers.
RED CENTRE 4 DAY WALLABY DREAMING AND 5 DAY KANGAROO DREAMING
(W04, W05)
In addition to the Maruku Cultural Experience and the Endless Star
Dining Experience we will also introduce some exiciting changes
on the 4 day Wallaby Dreaming and 5 day Kangaroo Dreaming Safari's.
On the 4 day Wallaby Dreaming Safari the group will now get to experience
the beautiful Ormiston Waterhole, the registered sacred site of
the Ochre Pits and the stunning Ellery Creek Big Hole before returni
These highlights will replace time spent previously in Owen Springs
Reserve. The 5 day Kangaroo Dreaming Safari will also experience
these aforementioned highlights before they 4WD to our bush camp
located at Hugh River where they will spend their fourth night of
touring under th On day five, our passengers will now get to experience
the 4WD track through Owen Springs, visit the ruins of the first
homestead in central Australia and experience the aray of bird life
that the reserve has In the afternoon we will cross the Stuart Highway
into Rainbow Valley where the group will witness the significant
archaeological sites and artifacts that are evidence of the Aboriginal
connections to this are The group will also complete the short claypan
walk containing several viewing platforms which provide magnificent
views of the area. This will replace time spent previously visiting
the Oak Valley Aboriginal community.
NATIONAL PARK ENTRY FEES REMAIN A LOCAL PAYMENT FOR ALL PRODUCTS
Due to Parks Australia introducing seasonal pricing in 2016, we
have chosen to keep all park entry fees as a local payment for the
2017/18 season to avoid having tiered seasonal pricing on our products.
All National Park entry fees are payable direct in cash on the morning
of departure or with credit card upon reconfirmation 48 hours prior
to departure. To reduce problems associated with booking errors,
food can you please ensure you advise ALL guests to please reconfirm
their tours with us 48 hours prior to departure. **Park entry fee
is still included on our Comfort 3 day Eco Adventure (WA03)**
SLEEPING BAG HIRE FEE ON ADVENTURE SAFARIS (WD03, WD04, WT03)
Our sleeping bag hire fee will remain at $30 for passengers travelling
on one of our 18-40 recommended Safaris. For passengers travelling
on our 18-40 recommended package safaris, the cost for sleeping
bag. This fee is payable direct in cash on the day of departure
or by credit card on reconfirmation with our reservations team 48
hours prior to departure.
COMPULSORY TRAVEL INSURANCE
Starting on the 1st April 2017, we are making Travel Insurance compulsory
for all passengers travelling on our tours. This should be taken
out at the time of booking and must provide cover against personal
a with a reccomended minimum coverage of US$200,000 for each of
the catgories of cover. We also strongly recommend it covers cancellation,
curtailment, personal liability and loss of luggage and personal
e Each passenger will be required to show proof of their travel
insurance on the first day of their tour. Passengers who are unable
to show their policy documents will not be able to join the tour
without it. We look forward to continuing to work with all our trade
partners in 17/18. If you have any questions, suggestions or comments
please feel free to contact me or any of the team.
Park Fees
•From
1 April 2016, Kakadu will have a new seasonal fee structure, with
a higher cost in the dry season (peak time) and a lower price in
the wet season.
Not Included
• 18- 40 recommended and Open Age Tours All Safaris
operating in the Top End and associated packages attract a $12.50
Twin Falls shuttle fee (Seasonal) and is payable direct on day of
departure.
• Items of a personal nature are not included such
as toiletries, towels and torch.
• Optional camel ride on
all Safaris en route to Uluru are optional and at own expense.
Child Rates
• Due to National Park Entry Fees payable direct,
no discount applies for Children unless specified
• We offer Family Rates on
our 3 Day Goanna Dreaming 4WD Safari (W03) and 3 Day Dragonfly Dreaming
4WD Safari (WT403)
IMPORTANT ARRIVAL/DEPARTURE INFORMATION FOR 18
-40 RECOMMENDED AND OPEN AGE SAFARIS IN THE RED CENTRE:
Please refer to rate sheet for start/finish times for all Safaris.
We collect from all flights into Uluru, however those arriving after
1.45pm will miss some of the experiences at Uluru. If commencing
into Uluru we recommend arriving on Jetstar or Virgin Australia.
Flight details must be provided at time of booking please. Clients
joining at Ayers Rock Airport/Outback Pioneer will do so after lunch
and therefore lunch is at own expense. All Open Age Red Centre Safaris
conclude in Alice Springs.
Things you should know
All of the tours we offer are active participation based. We rely
on the good will and cooperation of all passengers to make them
a success. This includes your assistance in the preparation of meals,
washing up, gathering fire wood and loading/ unloading of the vehicle.
On our open age tours, all camping is in twin share permanent tents
which include beds and mattresses, all linen, pillows and sleeping
bags. Swags are also available for those who wish to sleep under
the stars. Passengers on our 18-40 age recommended tours will need
to bring their own sleeping bag, or hire one for $30. All camping
is in swags (with the exception of some Top End tours). For passengers
wishing to rent a tent there is a $60pp charge and this must be
requested prior to travel. Due to space restrictions on our vehicles,
please limit your luggage to 1 x soft bag of under 20kg. For all
safaris visiting Kakadu National Park luggage is strictly limited
to 10kg. Any additional luggage should be stored at your accommodation,
where possible. For passengers on one way safaris any additional
luggage may be stored in areas that is not readily available during
the safari. Our group sizes vary from a maximum of 16 – 24 passengers
depending on the safari. The maximum group size for each safari
is listed on the itinerary. The is a limit of only 6 passengers
on our ECO Tour
PLEASE NOTE, IT IS IMPORTANT ALL
CUSTOMERS ARE AWARE OF WAYOUTBACK’S FULL TERMS AND CONDITIONS AND
CANCELLATION FEES.
Cancellation by you
Cancellation by you Due to the extensive planning
and costs associated with touring, the following cancellation fees
will apply in the event you should cancel for any reason. ·
100% within 7 days of travel, 75% within 8-13 days
of travel, 50% within 14-30 days of travel
30 + days prior to departure – 25% of total price and deposit.
14 – 29 days prior to departure – 50% of total price and deposit.
8 -13 days prior to departure – 75% of total price including deposit.
0 -7 days prior to departure – 100% of total price including deposit.
Due to the remote places we visit and the adventurous nature of
our tours, we also recommend that you purchase a comprehensive Travel
Insurance policy. We accept no responsibility for lost, stolen or
damaged property.
Cancellation by Wayoutback
Safety is our number one priority and at times Wayoutback may have
to cancel a tour or service. In the event we do have to cancel,
every effort will be made to offer a suitable alternative. If the
alternative is not suitable we will refund your tour price in full.
We reserve the right to cancel a tour, arrange an alternative operator
(if possible) if group numbers are insufficient or combine tours
of differing standards in the event that low numbers are endangering
a scheduled departure being cancelled. In this instance guests
will always be upgraded to a higher standard product. Guests travelling
on a .tour with upgraded guests will not be entitled to refunds
in these instances. WAS reserves the right to have multi-level pricing
on products where it is necessary to ensure guests travel plans
are not disrupted. In circumstances where the cancellation is due
to external factors beyond our control, any potential refund will
be less any unrecoverable cost which we may have incurred.
Booking Amendments
Due to the complexity, staff time and communication
costs of the booking process, the following amendment charges will
apply; ·
8 + days prior to departure - $50 (including GST) plus any difference
in price between the original booking and the new date/ tour which
is selected.
Changes made within 7 days of the scheduled departure – will incur
full cancellation fees and passengers will be required to pay the
full cost of any new tour which is booked.
Reconfirming your tour
All passengers are required to call our Sales Centre
and reconfirm their travel no later than 48 hours prior to departure.
To confirm your pick up point and time, please call 1300 551 510
(within Australia) or +61 8300 4900 (outside Australia). Wayoutback
Australian Safaris will not be held responsible for any costs incurred
due to changes of pick up details if reconfirmation is not made.
Passengers joining or departing a tour from Ayres Rock Airport (AYQ)
will also need to reconfirm all flight details at least 48 hours
prior to their scheduled departure. It is recommended that when
joining a tour in Ayres Rock that you arrive before 12:30 pm and
when departing Ayres Rock your flight be scheduled after 12:30pm.
Wayoutback Australian Safaris will not be held responsible for any
delays resulting in a passenger missing tour inclusions or missing
a scheduled flight.
What you will need to bring
A torch (flash light), a wide brimmed hat, sunscreen, insect repellent,
fly net (summer), medication (if required), a water bottle (at least
1.5 litres), walking shoes/boots (we do a lot of walking/ climbing),
warm clothing (winter), toiletries, swim wear, towel, camera (plus
extra batteries/ memory cards), Travel Voucher/Ticket and a great
sense of adventure. Passengers are welcome to bring their own beverages
if they wish. Passengers of age reccomended tours will need to provide
their own sleeping bag, or they can be hired for $30.
Language Options
All FIT Safaris operate in English only. Foreign
language guides are available for private charters and groups on
a request basis. Our 4WD Safaris include multi lingual translations
on board our vehicles. These are available in Italian, German and
French.
Privacy Policy
Wayoutback Australian Safaris understands the importance
of protecting your privacy. Any information we collect from you
may be used for any purpose associated with delivering our tour
products. We may from time to time have to pass your details onto
our agents, service providers or other suppliers to enable us to
deliver our service. We educate our staff about the requirements
of the National Privacy Principles and the Privacy Act.
Health and Medical Requirements
Due to the vast distances travelled on safari, we may be many hours
from medical facilities. It is the responsibility of you and your
Agent to declare any known medical condition(s) at time of booking.
WAS reserves the right to request additional information and/or
medical clearance (at your own expense) before confirming your reservation.
Upon joining your safari WAS requires you to re-confirm any medical
condition(s) to your guide and enough medication should be carried
for the duration of your safari (cold storage is available). A certain
level of fitness is required for all safaris. To ensure that you
enjoy your time on tour with us, you should be able to walk at least
6km (3.7 miles), unaided, over rough, uneven ground (often in intense
heat) and climb (or descend) steps or steep inclines without hindrance.
If you are unable to meet the required level, you must disclose
this at time of booking. In the interests of health and safety,
WAS reserves the right to refuse travel due to any medical conditions
and/or fitness level which we deem necessary. WAS will not be liable
for any additional expenses or cancellation fees imposed by ourselves
or third parties incurred as a result of refusal to travel due to
non-disclosure. We recommend you discuss any medical or fitness
concerns with our staff prior to booking.
Dietary Requirements and Food Allergies
All of our menus are designed to be well balanced
and healthy to provide the necessary sustenance for you to enjoy
and participate in your tour. If you have any food allergies or
specific dietary needs please contact us to discuss these requirements
and we will advise you if they can be catered for. As we operate
in remote parts of Australia, certain foods are not always readily
available. We may have to substitute our menus as supply dictates
therefore we cannot guarantee all ingredients contained in these
alternatives. In these instances we will advise you to provide your
own supplementary food/ snacks depending on your specific requirements.
Change of Itinerary
Wayoutback Australian Safaris reserves the right
to amend tour times, itineraries and fares for its products as circumstances,
time of year and operational reasons occur. There will be no refunds
in these circumstances nor for delays incurred due to mechanical
failure, accident, weather or any other unforeseen circumstances. We
cannot guarantee exact pick-up and drop-off times and will accept
no responsibility in the event of cancellation fees from other connecting
services. Individual Aboriginal location visits cannot be guaranteed
for cultural reasons. In the event of a location or host not being
available alternative experiences of a similar nature will first
be sought and failing this, refunds will be offered for this component
only. No compensation will be considered for any additional driving
or time lost due to such changes.
Acceptance of risk
Australia has many dangerous creatures, extreme
weather conditions and often varying terrain. Camping, hiking and
passing time outside may increase your personal risk of exposure
to these dangers. Safety is our number one priority and all of our
guides are highly trained to ensure passenger safety at all times.
All passengers participating in one of our Wayoutback Safaris do
so at their own risk and no responsibility can be accepted by WAS
for any loss, injury or accident. All passengers will be required
to sign a Liability Waiver prior to departure. If you would like
a copy of this in advance, please contact our Sales Centre. The
minimum age for children travelling on our tours is 5 years at the
time of travel. All passengers under the age of 18 must be accompanied
by an adult or caregiver at all times. While all care is taken,
the responsibility of children on tour rests entirely with the parent
or caregiver. All passengers, including children, must wear shoes
at all times, use sunblock and wear hats.
Limitation of Liability
We contract with a network of companies and individuals
to assist in operating our tours. Wayoutback works with the best
operators available but takes no responsibility for any act of neglect
by any operator whose services are used as part of your trip. Our
suppliers make every effort to safeguard clients, and we cannot
be held responsible for personal injury or sickness to any customer
which is beyond our control. Passengers should note that adventure
travel involves a higher than normal risk and a signed release may
be required from all participants from a number of our activity
providers.
Travel Insurance
Travel Insurance is compulsory for all passengers
travelling on our tours. This should be taken out at the time of
booking and must provide cover against personal accident, death,
medical expenses and emergency repatriation with a reccomended minimum
coverage of US$200,000 for each of the catgories of cover. We also
strongly recommend it covers cancellation, curtailment, personal
liability and loss of luggage and personal effects. Each passenger
will be required to show proof of their travel insurance on the
first day of their tour. Passengers who are unable to show their
policy documents will not be able to join the tour without it.
Authority on Tour
We pride ourselves on the very high standard of
our guides. Wayoutback is one of only a few Advanced ECO Accredited
tourism operators based in the Northern Territory. All guides have
a sound knowledge of the local area focusing on its history, Aboriginal
culture, geology and the natural environment. Passengers must abide
by the tour guides instructions and directions at all time, in particular
with regard to actions and behaviour in National Park areas, Aboriginal
communities, areas with elevated hazards or risks and emergency
situations. Non-compliance with any directions from the tour guide
or other authority may result in the passengers being refused onward
travel with no right to refund. All vehicles are fitted with a microphone
and WAS will ensure to the best of its ability to have them all
in good working order. Due to the environment in which we are travelling,
heat, humidity and dust often have an adverse effect on electronics
within the vehicles and as such their use cannot be guaranteed.
In such instances guides will make every effort to ensure commentary
of significant importance is heard by all but no compensation will
be due.
Feedback
If you have any feedback regarding your trip please
inform you tour guide at the time so they can try and rectify the
issue. If after this time you still wish to provide us with some
feedback, please put your concerns in writing and send to us by
emailing us
Applicable Law
The laws of The Northern Territory, Australia govern these terms
and conditions. Any disputes in connection with a tour or these
terms and conditions must be initiated in the courts of the The
Northern Territory, Australia.
Registered Address
Wayoutback Australian Safaris, 30 Kidman Street,
Alice Springs, NT, 0870, Australia
Black Out Dates
Tours do not depart on 01 January 2018
Private Charters
We are specialists in the Northern Territory and
handle many private charters including family and school groups,
incentives and series Safaris. No group is too large or to small.
Please contactus for all your charter and group requirements.
Confirmations
We kindly request all guests confirm their departure with our reservations
centre no later than 48 hours prior to departure. This can be done
by phoning (Details of the tour operator is on your E-Ticket). This
can be done by phoning 1300 551 510 (Within Australia) or +61 8
8997 0300 (Outside Australia).
• Safaris must be reconfirmed 48 hours prior to
departure to confirm pick-up location and time.by phone direct with
the tour operator - (Details of the tour operator is on your E-Ticket).
This can be done by phoning 1300 551 510 (Within Australia) or +61
8 8997 0300 (Outside Australia).
www.kakadu-tours.com,
www.kakadunationalparktours.com,
www.uluruadventuretours.com,
www.kakaduadventuretours.com, www.australia4tours.com,
www.ayersrockadventuretours.com,
www.ulurucampingtours.com,
www.kakaduayersrocktours.com,www.kakadusafaris.com,
www.ulurusafaris.com
are based in Darwin, Northern Territory and is proudly Australian
owned, Australian licensed and locally operated. Australia 4 Wheel
Drive Rentals Group - Australia is one of the Northern Territory's
leading small group safari, sightseeing, charter, tour and selfdrive
specialists' it is a Darwin Northern Territory Travel Agent License.
Goholi - Australia 4 Wheel Drive Rentals
Group - Australia
Reichardt Road, Winnellie 0812
Darwin, Northern Territory Australia
Tel: International +61 8 7999 7511
Witihin Australia Free call 1800 107 371
Email: info@australia4tours.com
MISSION STATEMENT
Our very experienced Northern Territory
staff will help you discover the best of these unique and special
tours offers across Australia with camping safaris to one day sight
seeing coach trips, eco tours australia adventure camping safaris
in Kakadu National Park and Uluru (Ayers Rock) from Alice Springs
and Ayers Rock Resort (Uluru) in Northern Territory. We seek out
tours from only reputable experienced tour companies to some of
Australia's most famous landmarks including Uluru Kata Tjuta National
Park(Ayers Rock) and Kakadu National Park. From the tropical Top
End to the spiritual heart of the Red Centre, from Aboriginal Culture
to abundant wildlife - then onto Adelaide and Cairns we have sourced
an excellent range of tours for your next vacation in Australia.
Our experienced staff have collectively over 30 years in the travel
industry will help you discover the best of these unique and special
adventure and sightseeing guided tours.
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